Who is this workflow for? Automate the creation of Asana tasks from new Zendesk tickets and seamlessly sync subsequent Zendesk comments to the corresponding Asana tasks using n8n. This workflow ensures efficient task management and streamlined collaboration between support and project teams..

What does this workflow do?

  • Listen for New Zendesk Tickets:
  • The workflow begins by monitoring Zendesk for any new tickets using the On new Zendesk ticket node.
  • Create Asana Task:
  • When a new ticket is detected, the workflow automatically generates a new task in Asana, capturing relevant details from the Zendesk ticket.
  • Store Asana GID in Zendesk:
  • The unique Asana Global ID (GID) of the created task is saved in a designated field within the Zendesk ticket. This linkage ensures that future updates can reference the correct Asana task.
  • Sync Subsequent Comments:
  • Whenever a comment is added to the Zendesk ticket, the workflow retrieves the associated Asana GID and appends the comment to the corresponding Asana task, keeping both platforms updated.
  • Set Up Webhooks in Zendesk:
  • Configure Zendesk to send relevant data to n8n by setting up a webhook. This involves copying the webhook URL from the On new Zendesk ticket node and configuring it within Zendesk’s webhook settings.
  • Configure Zendesk Trigger:
  • Create a trigger in Zendesk that activates the webhook when a new ticket is created with the status “New.” This trigger ensures that the workflow is initiated automatically for each new ticket.
  • Add Asana GID Field in Zendesk:
  • Create a custom field in Zendesk to store the Asana GID. This field is used by the workflow to link Zendesk tickets with their corresponding Asana tasks.

🤖 Why Use This Automation Workflow?

  • Streamlined Task Management: Automatically create Asana tasks from Zendesk tickets, reducing manual entry and ensuring consistency.
  • Enhanced Collaboration: Keep support and project teams aligned by syncing comments, facilitating better communication and quicker resolutions.
  • Improved Productivity: Save time by automating repetitive tasks, allowing your team to focus on high-value activities.

👨‍💻 Who is This Workflow For?

This workflow is ideal for support teams, project managers, and businesses that use Zendesk for customer support and Asana for project management. It benefits organizations looking to enhance collaboration between support and project teams by automating task creation and comment synchronization.

🎯 Use Cases

  1. Customer Support to Project Management: Automatically create project tasks in Asana when a new support ticket is raised in Zendesk, ensuring that issues are tracked and addressed systematically.
  2. Cross-Department Collaboration: Sync comments from Zendesk tickets to Asana tasks to keep both support and development teams informed about ongoing issues and updates.
  3. Performance Tracking: Maintain a centralized record of support tickets and corresponding project tasks in Asana for monitoring and reporting purposes.

TL;DR

This n8n workflow seamlessly integrates Zendesk with Asana, automating the creation of tasks from support tickets and ensuring that all subsequent comments are synchronized. By implementing this workflow, organizations can enhance collaboration, improve task management, and boost overall productivity.

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