Who is this workflow for? Automate the handling of Syncro alerts by categorizing them and managing their lifecycle within OpsGenie. This workflow identifies specific alert types, distinguishes between new and existing alerts, and ensures seamless integration without the need for external data storage solutions like Google Sheets..

What does this workflow do?

  • Trigger Alert from Syncro: The workflow initiates when Syncro sends an alert via a webhook, specifically targeting the agent_offline_trigger type.
  • Determine Alert Type: The workflow evaluates whether the incoming alert is of the agent_offline_trigger type to ensure relevance.
  • Check Alert Status:
  • New Alert: If the alert is new, the workflow creates a corresponding alert in OpsGenie using the unique alias provided by Syncro.
  • Existing Alert: If the alert corresponds to an existing one, the workflow updates or resolves the alert in OpsGenie based on the current status.
  • Submit to OpsGenie:
  • Create Alert: For new alerts, an HTTP request is sent to OpsGenie to create the alert with the specified alias.
  • Resolve Alert: For resolved alerts, an HTTP request is sent to OpsGenie to close the existing alert using the alias.
  • Integration Setup:
  • OpsGenie API Integration: Requires setting up an API integration within OpsGenie to authenticate and authorize requests.
  • Syncro Configuration: In Syncro, configure the appropriate webhook notifications and implement a script that manages the agent_offline_trigger alerts, ensuring they are queued and executed when asset statuses change.

🤖 Why Use This Automation Workflow?

  • Automated Alert Management: Streamlines the process of handling alerts, reducing manual intervention.
  • Efficient Resolution Tracking: Automatically creates or resolves alerts in OpsGenie, ensuring accurate status tracking.
  • Simplified Integration: Utilizes unique identifiers (aliases) to manage alerts without additional storage systems.
  • Customizable Trigger Types: Easily adapt the workflow to handle various alert types based on specific needs.

👨‍💻 Who is This Workflow For?

This workflow is designed for Managed Service Providers (MSPs) and IT professionals who use Syncro for asset management and OpsGenie for incident management. It is ideal for teams seeking to enhance their alerting processes through automation, ensuring timely responses to critical incidents without the overhead of manual tracking.

🎯 Use Cases

  1. Agent Offline Monitoring: Automatically detect when an agent goes offline, create a corresponding alert in OpsGenie, and resolve it once the agent is back online.
  2. Incident Response Coordination: Streamline the incident management process by ensuring that all relevant alerts are accurately reflected in OpsGenie for team visibility and action.
  3. Asset Status Tracking: Maintain real-time tracking of asset statuses by integrating Syncro alerts with OpsGenie, facilitating proactive maintenance and quick issue resolution.

TL;DR

This n8n workflow automates the process of triaging alerts from Syncro and managing them within OpsGenie. By categorizing alerts, determining their status, and handling their lifecycle in OpsGenie, it ensures efficient incident management without the need for additional data storage solutions. Customizable and streamlined, this workflow enhances the operational efficiency of MSPs and IT teams.

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