Who is this workflow for? Streamline your user management by synchronizing Microsoft Entra (Azure AD) with Zammad. This automated workflow ensures that your Zammad user database stays up-to-date with your Entra groups, minimizing manual updates and reducing errors..

What does this workflow do?

  • Fetch Entra Group Members
  • Connect to Microsoft Entra using configured OAuth2 credentials.
  • Retrieve members from a specified Entra group to identify users eligible for synchronization.
  • Create Universal User Object
  • Extract essential user details such as email, phone number, and name from Entra.
  • Format the extracted data to match Zammad’s user object requirements.
  • Synchronize with Zammad
  • Identify Updates: Compare Entra users with existing Zammad users based on email addresses.
  • Add New Users: Insert new users into Zammad who are present in Entra but not yet in Zammad.
  • Deactivate Users: Remove or deactivate users in Zammad who are no longer part of the specified Entra group.

🤖 Why Use This Automation Workflow?

  • Automates User Management: Eliminates the need for manual user entry and updates in Zammad.
  • Ensures Data Consistency: Keeps Zammad synchronized with your Entra groups, ensuring accurate user information.
  • Enhances Efficiency: Saves time for IT administrators by automating routine synchronization tasks.

👨‍💻 Who is This Workflow For?

This workflow is ideal for IT administrators and support teams who manage user accounts in Zammad and rely on Microsoft Entra (Azure AD) for user provisioning and group management. It is also beneficial for organizations looking to streamline their onboarding and access management processes.

🎯 Use Cases

  1. IT Administration: Automatically updates Zammad user records based on changes in Entra groups, ensuring support systems reflect the current organizational structure.
  2. User Onboarding: Instantly adds new employees to Zammad when they are added to specific Entra groups, facilitating timely access to support tools.
  3. Access Management: Deactivates Zammad users who are removed from Entra groups, maintaining accurate and secure user access.

TL;DR

This workflow automates the synchronization of users between Microsoft Entra and Zammad, ensuring your support system remains accurate and up-to-date. By leveraging n8n’s capabilities, you can reduce manual workload, enhance data consistency, and maintain efficient user management processes.

For customization or to report issues, visit the GitHub repository.

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