Who is this workflow for? Automate the integration between Zendesk and Jira using n8n to create Jira issues from new Zendesk tickets and synchronize subsequent comments effortlessly. This workflow ensures that your support and development teams stay aligned without manual intervention..

What does this workflow do?

  • Trigger on New Zendesk Ticket:
  • The workflow listens for the creation of new tickets in Zendesk using a webhook.
  • Create Jira Issue:
  • When a new Zendesk ticket is detected, the workflow automatically creates a corresponding issue in Jira within a specified project.
  • Store Jira Issue Key:
  • The Jira issue key generated is saved in a custom field within the original Zendesk ticket, linking the two platforms.
  • Sync Subsequent Comments:
  • For any new comments added to the Zendesk ticket, the workflow retrieves the associated Jira issue key and appends the comment to the corresponding Jira issue, ensuring ongoing updates are reflected across both systems.

🤖 Why Use This Automation Workflow?

  • Streamlined Communication: Automatically create Jira issues from Zendesk tickets, reducing the need for manual data entry.
  • Enhanced Collaboration: Keep both support and development teams updated by syncing comments in real-time.
  • Improved Efficiency: Save time and minimize errors by automating the ticket-to-issue creation process.

👨‍💻 Who is This Workflow For?

This workflow is ideal for:

  • Customer Support Teams: Who use Zendesk to manage customer inquiries and need to escalate issues to development teams.
  • Development Teams: Who use Jira to track and resolve issues and require seamless integration with support channels.
  • Project Managers: Seeking to maintain a unified view of support tickets and development tasks without switching platforms.

🎯 Use Cases

  1. Bug Reporting: Automatically convert customer-reported issues in Zendesk into Jira bugs for the development team to address.
  2. Feature Requests: Streamline the process of managing feature requests by creating corresponding Jira tasks from Zendesk tickets.
  3. Support Escalations: Ensure that high-priority support tickets are tracked in Jira, allowing for better task management and resolution tracking.

TL;DR

This n8n workflow provides a robust solution to integrate Zendesk with Jira, facilitating automatic creation of Jira issues from Zendesk tickets and synchronizing ongoing comments. By implementing this workflow, organizations can enhance collaboration between support and development teams, ensuring efficient issue tracking and resolution.

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