Who is this workflow for? Automate the seamless creation of Clockify projects whenever a new ticket is generated in Syncro. This workflow ensures that every support request is promptly tracked for time management, enhancing efficiency and accountability within your team..

What does this workflow do?

  • Webhook Trigger: The workflow is initiated by a webhook configured in Syncro through a Notification Set for the “Ticket – Created” event.
  • Receive Ticket Data: When a new ticket is created in Syncro, the webhook sends the ticket details to the workflow.
  • HTTP Request to Clockify: The workflow sends an HTTP request to Clockify’s API to create a new project, using the ticket information to populate project details such as name and description.
  • Merge Data: Combines relevant data from Syncro with Clockify’s project creation parameters to ensure all necessary information is accurately transferred.
  • Optional Integrations:
  • Notion: Update or create entries in Notion for enhanced project documentation and tracking.
  • Code Execution: Run custom scripts to handle specific logic or data transformations as needed.
  • AI Models: Utilize AI for tasks such as categorizing tickets or predicting time estimates.
  • Data Storage: Employ Redis to cache and manage workflow data, ensuring quick access and reliability.
  • Completion: Once the project is successfully created in Clockify, the workflow concludes, and the new project is ready for time tracking.

🤖 Why Use This Automation Workflow?

  • Efficiency: Automatically syncs tickets to Clockify, eliminating manual data entry.
  • Accuracy: Ensures consistent tracking of time against each ticket, reducing errors.
  • Scalability: Easily handles increasing volumes of tickets without additional administrative effort.

👨‍💻 Who is This Workflow For?

This workflow is ideal for Managed Service Providers (MSPs), IT support teams, freelancers, and businesses that utilize Syncro for ticket management and Clockify for time tracking. It is particularly beneficial for organizations seeking to streamline their project management and billing processes.

🎯 Use Cases

  1. Automated Project Setup: Instantly create a Clockify project for every new Syncro ticket, ensuring all tasks are tracked from inception.
  2. Accurate Billing: Link time entries in Clockify directly to support tickets, facilitating precise client billing based on actual work performed.
  3. Resource Management: Monitor and allocate team resources effectively by tracking time spent on each support ticket.

TL;DR

This n8n workflow automates the integration between Syncro and Clockify, ensuring that every new support ticket is accurately tracked for time management. By implementing this workflow, organizations can enhance their efficiency, maintain accurate billing records, and optimize resource allocation without the hassle of manual project setup.

For more details and to access the original workflow, visit the MSP collection on GitHub.

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