Who is this workflow for? This workflow automates the final steps of incident resolution, integrating key tools to ensure a seamless transition from acknowledgment to completion. Designed as the third installment in a comprehensive series, it builds upon previous workflows to provide a robust incident management process..

What does this workflow do?

  • Webhook Node: The workflow is triggered when the Resolve button is clicked, initiating the incident resolution process.
  • PagerDuty Node: Updates the incident status from “Acknowledged” to “Resolved” within PagerDuty, reflecting the latest status.
  • Jira Software Node: Transitions the corresponding issue in Jira Software to the “Done” state, indicating completion.
  • Mattermost Node (Auxiliary Channel): Sends a message to an auxiliary Mattermost channel, informing team members that the incident has been marked as resolved in both PagerDuty and Jira.
  • Mattermost Node (Incidents Channel): Publishes a notification in the designated Incidents channel, confirming that the on-call team has resolved the incident.
  • Integration Capabilities: The workflow integrates with various tools including Webhook, Mattermost, Jira Software, PagerDuty, Google Drive, HTTP Request, Merge, Slack, Cortex, TheHive, and Google Sheets, allowing for extensive customization and scalability.

🤖 Why Use This Automation Workflow?

  • Automated Status Updates: Reduce manual intervention by automatically updating incident statuses across platforms.
  • Centralized Communication: Ensure all relevant teams are promptly informed through integrated messaging solutions.
  • Efficient Issue Tracking: Seamlessly transition issues to completion in project management tools, enhancing accountability and tracking.

👨‍💻 Who is This Workflow For?

This workflow is ideal for IT teams, DevOps professionals, and incident response coordinators who utilize tools like PagerDuty, Jira Software, and Mattermost. It is suited for organizations seeking to enhance their incident management processes through automation and integration.

🎯 Use Cases

  1. Incident Closure Automation: Automatically update the status of incidents in PagerDuty and Jira Software when resolved.
  2. Team Notifications: Notify relevant teams in Mattermost channels about the resolution of incidents to maintain transparency.
  3. Workflow Integration: Integrate with existing systems using webhooks to trigger incident resolution processes seamlessly.

TL;DR

This n8n workflow automates the finalization of incident resolution by updating statuses across PagerDuty and Jira Software, and by notifying relevant teams through Mattermost. By streamlining these processes, it enhances efficiency, ensures clear communication, and maintains accurate tracking of incident resolutions.

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