Who is this workflow for? streamline your employee support with an intelligent chatbot that efficiently handles HR and IT inquiries through both text and audio messages. This workflow leverages n8n to integrate transcription services and AI-driven responses, ensuring seamless communication and quick resolutions..

What does this workflow do?

Message Capture

Employees send their queries to the chatbot via WhatsApp or Telegram, either as text or audio messages. The chatbot receives and captures these inputs for processing.

Audio Transcription

If the message is audio, the chatbot uses an AI-powered transcription service like Whisper or Google Cloud Speech-to-Text to convert the audio into text, ensuring that voice messages are treated equivalently to text queries.

Query Processing

  • Embedding Generation: The transcribed or text input is sent to an AI service such as OpenAI to generate semantic embeddings.
  • Database Search: These embeddings are used to query a vector database like Supabase or Qdrant, which contains the organization’s internal HR and IT documentation.
  • Data Retrieval and Response Composition: The most relevant information is retrieved from the database and sent back to the AI service to craft a clear and concise response.

Response Delivery

The chatbot sends the final, AI-generated response back to the employee through the original messaging platform, whether the initial query was text or audio.

Set Up Steps

  • Estimated Time: Allocate approximately 20–25 minutes for setup.
  • Prerequisites:
  • Create an account with an AI provider (e.g., OpenAI).
  • Connect WhatsApp or Telegram credentials in n8n.
  • Set up a transcription service (e.g., Whisper or Google Cloud Speech-to-Text).
  • Configure a vector database (e.g., Supabase or Qdrant) and upload your internal HR and IT documentation.
  • Import the workflow template into n8n and update environment variables with your credentials.

Integrations

This workflow integrates with various tools and services including Airtable, HTTP Request, AI Models (OpenAI, Anthropic, Gemini, OpenRouter), SerpAPI, Merge, AI Agent, Markdown, WhatsApp, Telegram, Google Drive, and Binary Input Loader, ensuring comprehensive functionality and adaptability to your organization’s needs.

🤖 Why Use This Automation Workflow?

  • Enhanced Accessibility: Supports both text and audio inputs, accommodating diverse employee preferences.
  • Efficiency: Automates responses to common HR and IT questions, reducing the workload on your support teams.
  • Accurate Information Retrieval: Utilizes AI and vector databases to provide precise and relevant answers from your internal documentation.

👨‍💻 Who is This Workflow For?

This workflow is ideal for HR and IT departments within organizations of all sizes looking to improve their internal support systems. It is particularly beneficial for businesses that use messaging platforms like WhatsApp or Telegram for employee communications and seek to enhance their responsiveness and support capabilities.

🎯 Use Cases

  1. HR Inquiries: Employees can ask questions about leave policies, benefits, or company procedures and receive instant, accurate responses.
  2. IT Support: Staff can troubleshoot common technical issues, such as password resets or software installation steps, without waiting for manual assistance.
  3. Onboarding Assistance: New employees can quickly get information about company resources, policies, and tools through the chatbot, facilitating a smoother onboarding process.

TL;DR

The HR & IT Helpdesk Chatbot with Audio Transcription workflow automates and enhances internal support by handling both text and audio queries. By leveraging AI and transcription services within n8n, it provides timely and accurate responses to employee inquiries, improving efficiency and employee satisfaction.

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