Who is this workflow for? This n8n workflow template enables you to build a WhatsApp chatbot that functions as a sales agent. Leveraging a product catalog stored in a vector database, the chatbot provides accurate and context-aware responses to customer inquiries, enhancing your sales process through automation..

What does this workflow do?

  • Product Catalog Preparation:
  • HTTP Request Node: Imports the product brochure through an HTTP request.
  • Text Extraction: Extracts text content from the imported brochure.
  • Vector Store Upload: Uploads the extracted text to an in-memory vector store, creating a knowledge base for the chatbot.
  • WhatsApp Integration:
  • WhatsApp Trigger: Listens for incoming messages from customers, filtering out non-text messages to focus on relevant queries.
  • Message Processing: Sends the customer’s text message to the AI Agent.
  • AI Agent Interaction:
  • Query Vector Store: The AI Agent utilizes the vector store to search the product catalog and generate appropriate responses based on the customer’s query.
  • Respond to Customer: Sends the AI-generated response back to the user via the WhatsApp node.
  • Activation and Testing:
  • Populate Vector Store: Initialize the knowledge base by clicking the “Test Workflow” button.
  • Activate Workflow: Enable the chatbot to start handling customer messages.
  • User Interaction: Customers can message your designated WhatsApp number and receive automated responses from the AI sales agent.
  • Customization: Adjust the data sources and chatbot behavior as needed to better fit your business requirements.

🤖 Why Use This Automation Workflow?

  • Automated Sales Support: Streamline your sales operations by providing instant responses to customer queries.
  • Enhanced Customer Engagement: Utilize AI-driven interactions to deliver personalized and relevant information.
  • Efficient Knowledge Management: Maintain a dynamic product catalog that the chatbot can reference to provide up-to-date information.

👨‍💻 Who is This Workflow For?

This workflow is ideal for businesses and individuals who:

  • Want to enhance their sales process with automated support.
  • Use WhatsApp as a primary communication channel with customers.
  • Seek to integrate AI capabilities without extensive technical development.

🎯 Use Cases

  1. E-commerce Support: Automatically answer product-related questions, helping customers find the right products.
  2. Lead Qualification: Engage potential customers by providing information and collecting relevant details for your sales team.
  3. Customer Service Automation: Handle common inquiries and free up your support team to focus on more complex issues.

TL;DR

This n8n workflow template provides a streamlined solution for creating a WhatsApp-based sales chatbot. By integrating a product catalog with AI capabilities, it automates customer interactions, enhances engagement, and supports your sales team effectively.

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