Who is this workflow for? Streamline the organization of your Zammad users by automatically assigning them to respective organizations based on their email domains. This n8n workflow leverages Zammad’s “domain-based assignment” feature to ensure users are correctly grouped, enhancing management efficiency and data organization..

What does this workflow do?

  • Trigger: The workflow initiates by accessing the list of existing users in Zammad via the Zammad API.
  • Email Domain Extraction: For each user, the workflow extracts the domain from their email address.
  • Domain Matching: The extracted email domain is matched against predefined domains associated with specific Zammad organizations.
  • Assignment: Users are assigned to the corresponding organization based on the domain match using Zammad’s “domain-based assignment” feature.
  • Updates and Notifications: The workflow updates the user-organization associations in Zammad and can send notifications to relevant teams via integrated services like Slack or Gmail.
  • Logging: Actions performed by the workflow are logged in Google Sheets for record-keeping and auditing purposes.

🤖 Why Use This Automation Workflow?

  • Efficiency: Automates the tedious manual process of assigning users to organizations, saving time and reducing errors.
  • Consistency: Ensures all users with a specific email domain are uniformly assigned to the appropriate organization.
  • Scalability: Easily handles large user bases and can adapt to organizational changes without additional manual effort.

👨‍💻 Who is This Workflow For?

This workflow is ideal for:

  • IT Administrators: Managing user accounts and organizational structures within Zammad.
  • Customer Support Managers: Ensuring support agents are correctly associated with their respective organizations.
  • System Integrators: Integrating Zammad with other tools and automating administrative tasks.

🎯 Use Cases

  1. Onboarding New Employees: Automatically assign new users to their respective departments based on their company email domains.
  2. Managing External Clients: Organize external client users into separate organizations by their email domains for better support management.
  3. Streamlining Support Teams: Ensure support agents are grouped into the correct organizations, facilitating targeted communication and reporting.

TL;DR

This n8n workflow automates the assignment of Zammad users to organizations based on their email domains, leveraging Zammad’s “domain-based assignment” feature. By implementing this workflow, organizations can achieve efficient and consistent user management, reducing manual effort and minimizing errors.

For any issues or suggestions, please report them on GitHub.

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