Who is this workflow for? Streamline your data management by automatically sending Typeform responses to Google Sheets, evaluating the severity of each submission, and routing notifications to Slack or email based on predefined criteria. This workflow enhances efficiency by eliminating manual data entry and ensures timely responses to critical issues..

What does this workflow do?

  • Trigger on New Typeform Submission: The workflow initiates whenever a new response is submitted through the Typeform form.
  • Write Data to Google Sheets: The submitted data is automatically appended to the “Problems” sheet in the specified Google Spreadsheet, ensuring all responses are recorded systematically.
  • Check Severity of Problem: The workflow evaluates the “Severity” field in the submission to determine the level of urgency.
  • Conditional Notification:
  • If Very Severe: A detailed message is posted to a designated Slack channel to alert the relevant team for immediate action.
  • If Not Very Severe: A summary email is sent to the appropriate recipients, ensuring they are informed without triggering an urgent response.

🤖 Why Use This Automation Workflow?

  • Efficiency: Automates data transfer from Typeform to Google Sheets, reducing manual workload.
  • Prioritization: Automatically assesses the severity of each submission to prioritize responses.
  • Effective Communication: Sends targeted notifications to relevant teams via Slack or email, ensuring swift action on critical issues.

👨‍💻 Who is This Workflow For?

This workflow is ideal for businesses and organizations that collect feedback, reports, or issue submissions through Typeform and need an automated system to manage and respond to these inputs efficiently. It is particularly useful for teams that rely on Google Sheets for data management and use Slack and email for internal communications.

🎯 Use Cases

  1. Customer Support: Automatically log customer complaints in Google Sheets, escalate high-severity issues to Slack for immediate attention, and send email confirmations to customers.
  2. IT Incident Management: Capture IT issues via Typeform, categorize their severity, notify the IT team on Slack for critical incidents, and update stakeholders through email.
  3. Feedback Collection: Gather employee or customer feedback, store it systematically in Google Sheets, escalate significant concerns to team leaders via Slack, and provide summary reports through email.

TL;DR

This n8n workflow automates the process of capturing Typeform submissions, organizing them in Google Sheets, evaluating their severity, and directing notifications appropriately to Slack or email. By implementing this workflow, organizations can enhance their data management efficiency, ensure timely responses to critical issues, and maintain clear communication channels.

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