Who is this workflow for? Automate the process of monitoring new tickets in ConnectWise Manage and receive real-time notifications in Microsoft Teams. This workflow leverages n8n to perform HTTPS requests to the ConnectWise REST API, retrieves tickets based on specified statuses, and alerts your dispatch team promptly using Microsoft Teams..

What does this workflow do?

  • HTTP Request to ConnectWise Manage:
  • Initiate an HTTPS request using the ConnectWise REST API to fetch tickets.
  • Filter tickets based on the “New” status or any other specified status.
  • Data Processing with Redis:
  • Utilize Redis to store and manage ticket data efficiently.
  • Ensure quick retrieval and scalability of the workflow.
  • Notification via Microsoft Teams:
  • Configure Microsoft Teams integration to send notifications.
  • Customize the message content to include relevant ticket details for the dispatch team.
  • Additional Integrations:
  • Optionally integrate with tools like Notion for documentation, Code for custom scripting, and AI models (OpenAI, Anthropic, Gemini, OpenRouter) for enhanced functionalities.
  • Scheduling and Automation:
  • Set the workflow to run at desired intervals, ensuring continuous monitoring without manual intervention.

🤖 Why Use This Automation Workflow?

  • Real-Time Alerts: Instantly notify your team when new tickets are created, ensuring timely responses.
  • Customization: Easily adjust the ticket statuses monitored to fit your workflow requirements.
  • Integration Efficiency: Seamlessly connects ConnectWise Manage with Microsoft Teams using Redis for optimized performance.
  • Scalability: Suitable for businesses of all sizes looking to enhance their ticket management process.

👨‍💻 Who is This Workflow For?

This workflow is ideal for:

  • Support Teams: Wanting to stay updated on incoming tickets without manual checks.
  • IT Departments: Seeking to streamline their incident management process.
  • Customer Service Managers: Aiming to enhance team responsiveness and accountability.

🎯 Use Cases

  1. Immediate Dispatch Notifications: Automatically inform the dispatch team when a high-priority ticket is created, enabling swift action.
  2. Status-Based Alerts: Configure notifications for specific ticket statuses, such as “New” or “Pending,” to maintain workflow control.
  3. Team Collaboration Enhancement: Use Microsoft Teams notifications to facilitate better communication and coordination among team members handling support tickets.

TL;DR

This n8n workflow automates the detection of new tickets in ConnectWise Manage and delivers instant notifications to your Microsoft Teams channel. By integrating Redis, it ensures efficient data handling and scalability, making your support and dispatch processes more responsive and organized.

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