Who is this workflow for? This workflow streamlines the collection and management of positive feedback by integrating Typeform, Google Cloud Natural Language, Notion, Slack, and Trello using n8n. This workflow automatically captures user feedback, analyzes its sentiment, and routes it appropriately based on its positivity, enhancing your team’s responsiveness and record-keeping..

What does this workflow do?

  • Typeform Trigger Node:
  • Function: Initiates the workflow whenever a user submits feedback via a Typeform.
  • Action: Captures the user’s response from the form.
  • Google Cloud Natural Language Node:
  • Function: Analyzes the sentiment of the submitted feedback.
  • Action: Provides a sentiment score indicating the positivity of the feedback.
  • IF Node:
  • Function: Evaluates the sentiment score from the previous node.
  • Action: Determines the workflow path:
    • True Branch: If the score is positive (greater than 0).
    • False Branch: If the score is not positive.
  • Notion Node (True Branch):
  • Function: Records positive feedback.
  • Action: Adds the positive feedback along with relevant details to a designated table in Notion.
  • Slack Node (True Branch):
  • Function: Shares positive feedback with the team.
  • Action: Posts the positive feedback, score, and username to a specified Slack channel to recognize and celebrate the feedback.
  • Trello Node (False Branch):
  • Function: Manages negative feedback.
  • Action: Creates a Trello card with the negative feedback for further review and action by the team.

🤖 Why Use This Automation Workflow?

  • Efficiency: Automates the feedback collection and categorization process, saving time and reducing manual effort.
  • Sentiment Analysis: Leverages Google Cloud Natural Language to accurately assess the positivity of feedback.
  • Seamless Integration: Connects multiple platforms (Notion, Slack, Trello) to ensure feedback is appropriately stored, communicated, and acted upon.
  • Enhanced Collaboration: Automatically notifies your team on Slack about positive feedback and manages negative feedback through Trello cards for follow-up actions.

👨‍💻 Who is This Workflow For?

This workflow is ideal for businesses and teams looking to:

  • Collect and manage customer or employee feedback efficiently.
  • Automatically categorize feedback based on sentiment.
  • Enhance team communication and response to feedback.
  • Maintain organized records of positive feedback in Notion for future reference and motivation.

🎯 Use Cases

  1. Customer Support Teams: Automatically log positive customer feedback in Notion and notify the support team on Slack to celebrate successes.
  2. Human Resources: Collect employee feedback, recognize achievements, and manage areas for improvement without manual processing.
  3. Product Development: Gather user feedback on products, analyze sentiment, and prioritize feature requests or bug fixes using Trello.

TL;DR

This n8n workflow automates the collection and analysis of user feedback, seamlessly integrating with Notion, Slack, and Trello to ensure positive feedback is celebrated and negative feedback is addressed promptly. By implementing this workflow, teams can enhance their feedback management process, foster a positive environment, and maintain organized records for continuous improvement.

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