Who is this workflow for? Unlock deep customer insights by automatically clustering Trustpilot reviews using Qdrant and Python within an n8n workflow. This template streamlines the process of grouping similar reviews and generating actionable summaries, enabling marketers to efficiently analyze customer feedback..

What does this workflow do?

  • Scrape Trustpilot Reviews: Utilize the HTTP Request node to collect reviews for a specified company from Trustpilot.
  • Store Reviews in Qdrant: Insert the scraped reviews into a Qdrant collection, tagging each entry with relevant metadata such as review content and Trustpilot specifics.
  • Cluster Reviews: Use the Python Code node to apply a clustering algorithm on the stored reviews, organizing them into groups based on similarity.
  • Generate Insights: Iterate through each clustered group, retrieving the associated reviews and passing them to an AI agent to summarize and extract key insights.
  • Save to Google Sheets: Export the generated insights and raw review data to a Google Spreadsheet for further analysis and reporting.

🤖 Why Use This Automation Workflow?

  • Efficiency: Automate the time-consuming task of manually categorizing and analyzing large volumes of customer reviews.
  • Accuracy: Leverage advanced clustering algorithms and AI to ensure precise grouping and insightful summaries.
  • Scalability: Easily handle increasing amounts of data without additional manual effort, supporting growth and expanding data needs.

👨‍💻 Who is This Workflow For?

This workflow is ideal for marketers, customer experience teams, and business analysts who need to extract meaningful insights from customer reviews. It is suitable for organizations looking to understand customer sentiments, identify common themes, and make data-driven decisions based on review analysis.

🎯 Use Cases

  1. Product Improvement: Analyze customer feedback to identify common positive aspects and areas needing enhancement in your products or services.
  2. Competitive Analysis: Compare and contrast reviews of your competitors to understand their strengths and weaknesses from the customer’s perspective.
  3. Marketing Strategy: Use insights from customer reviews to tailor marketing messages, highlight key benefits, and address frequently mentioned concerns.

TL;DR

This n8n workflow template efficiently transforms raw Trustpilot reviews into organized, insightful data. By automating the clustering and summarization process with Qdrant and Python, marketers can quickly identify key trends and sentiments, facilitating informed decision-making and enhancing customer understanding.

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