Who is this workflow for? Streamline your customer support with the Smart Email Assistant workflow. Leveraging AI and Supabase’s vector database, this n8n workflow automates email handling, providing intelligent, context-aware responses and efficient document management to enhance your support operations..

What does this workflow do?

1. Email Support System

Email Monitoring & Classification

  • Gmail Trigger: Monitors the inbox for new incoming emails using the Gmail trigger node.
  • AI-Powered Classification: Utilizes AI to categorize emails into support or non-support inquiries.
  • Intelligent Routing: Directs support-related emails to the AI response generator while handling other types appropriately.

AI Response Generation

  • LangChain Agent: Automates response generation using the LangChain agent.
  • OpenAI Integration: Employs OpenAI’s NLP capabilities to craft natural and relevant replies.
  • Vector-Based Retrieval: Searches the Supabase vector database to retrieve contextually relevant information.
  • Draft Creation: Automatically creates draft responses in Gmail for review or direct sending.

2. Vector Database System

  • Supabase Vector Store: Manages document storage and indexing using Supabase.
  • OpenAI Embeddings: Converts documents into vector embeddings for efficient similarity searches.
  • Similarity Search: Performs fast and accurate searches to find relevant information for responses.

3. Document Management System

Google Drive Integration

  • Folder Monitoring: Observes specific Google Drive folders for new or updated documents.
  • Automatic Processing: Automatically downloads and processes documents in various formats.
  • Permissions Management: Ensures correct folder permissions are set for seamless integration.

Document Processing Pipeline

  • Text Extraction: Downloads files and extracts text content.
  • Smart Chunking: Splits text into manageable chunks for better indexing and retrieval.
  • Embedding Generation: Creates vector embeddings using OpenAI for each text chunk.
  • Storage: Saves the processed data in the Supabase vector database for future access.

Workflow Processes

Email Support Flow

  • Monitor Inbox: The workflow continuously monitors the Gmail inbox for new emails.
  • Classify Emails: Incoming emails are classified by AI into support or non-support categories.
  • Route Support Emails: Support emails are sent to the AI response generator.
  • Retrieve Knowledge: Performs a vector similarity search to fetch relevant information from the database.
  • Generate Response: Creates a personalized reply using AI based on retrieved knowledge.
  • Create Draft: Saves the generated response as a draft in Gmail for further action.

Document Management Flow

  • Monitor Folders: Watches designated Google Drive folders for new or updated documents.
  • Process Documents: Automatically downloads and processes the documents.
  • Clean Up: Removes outdated vector entries corresponding to updated files.
  • Extract Text: Efficiently extracts and splits text from documents.
  • Generate Embeddings: Creates embeddings for the text using OpenAI.
  • Store Data: Stores the processed embeddings and metadata in the Supabase vector database.

🤖 Why Use This Automation Workflow?

  • AI-Driven Classification: Automatically categorize incoming emails to prioritize support inquiries.
  • Context-Aware Responses: Generate personalized replies using advanced NLP and relevant knowledge from your database.
  • Efficient Document Management: Integrate Google Drive and Supabase to manage and retrieve documents seamlessly.
  • Scalable Automation: Reduce manual workload and scale your support operations without compromising quality.
  • Enhanced Search Performance: Utilize vector-based similarity search for quick and accurate information retrieval.

👨‍💻 Who is This Workflow For?

This workflow is ideal for businesses and support teams seeking to automate their email customer service. It is suited for organizations that handle a high volume of support inquiries and aim to improve response times and accuracy without increasing manual effort.

🎯 Use Cases

  1. Automated Customer Support: Handle common customer queries automatically, freeing up support agents for more complex issues.
  2. Intelligent Email Routing: Direct emails to appropriate departments or personnel based on their content and classification.
  3. Knowledge Base Management: Maintain and retrieve relevant support documents efficiently, ensuring that responses are informed and accurate.

TL;DR

The Smart Email Assistant workflow automates your customer support by intelligently classifying and responding to emails using AI and a Supabase vector database. By integrating email automation with robust document management, this workflow enhances efficiency, ensures accurate and personalized responses, and scales your support capabilities effortlessly.

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