Who is this workflow for? Optimize your eCommerce customer support with our AI-powered email routing workflow. This automated system categorizes incoming contact form submissions and directs them to the appropriate departments, enhancing efficiency and response times..

What does this workflow do?

  • Form Submission:
  • The workflow initiates when a user submits a contact form, capturing their name, email, and message.
  • Text Classification:
  • An AI model (GPT-4) analyzes the message to classify it into predefined categories:
    • Request Quote: For quote-related inquiries.
    • Product Info: For general product questions.
    • General Problem: For issues or problems with products.
    • Order: For questions about existing orders.
    • Other: For messages that do not fit the above categories.
  • Email Routing:
  • Based on the classification, the message is emailed to the relevant department:
    • Product Department: Product-related inquiries.
    • Quote Department: Quote requests.
    • General Department: General problems.
    • Order Department: Order-related questions.
    • Other Department: All other inquiries.
  • Each email includes the user’s name, email, message, and the classified category.
  • Data Logging:
  • Form submissions and classification results are recorded in a Google Sheets document.
  • Each department has its own sheet, capturing:
    • User’s name, email, and message.
    • Submission date and time.
    • Assigned category.
    • Email recipient details.
  • AI Model Integration:
  • The OpenAI node employs GPT-4 to accurately classify messages into the specified categories without additional explanations.

🤖 Why Use This Automation Workflow?

  • Efficiency: Automate the sorting of customer inquiries, reducing manual workload.
  • Accuracy: Utilize advanced AI classification to ensure messages reach the correct team.
  • Data Management: Seamlessly log all interactions for tracking and analysis.

👨‍💻 Who is This Workflow For?

This workflow is designed for eCommerce businesses and customer support teams seeking to streamline their email handling processes. It is ideal for organizations looking to improve response times and maintain organized records of customer interactions.

🎯 Use Cases

  1. Customer Support Enhancement: Automatically route support queries to the right department, ensuring timely and accurate responses.
  2. Sales Optimization: Direct quote requests to the sales team, enabling quicker turnaround and increased sales opportunities.
  3. Product Information Management: Send product-related inquiries straight to the product team for efficient handling and updates.

TL;DR

This AI-powered email routing workflow automates the classification and distribution of customer inquiries, enhancing the efficiency of your eCommerce operations. By ensuring messages reach the appropriate departments swiftly and maintaining organized records, your business can deliver better customer support and streamline internal processes.

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